CAC Munch & Learn: Complaints vs. Compliments

Complaints vs. Compliments?
How do you respond, resolve, and report?

In the theme park capital of the world, hear from Ben Story, who's been helping the second largest company to Disney to manage all aspects of their customer feedback.  Ben's experience goes beyond the leisure & tourism sector and in this session, you'll learn some techniques and ideas which will help you connect to your customers.